Click on one of the people below to find out more information.

Management Team

Shawn Hanlon
603-466-1500 ext.103

Shawn Hanlon, co-founder and managing partner of AutoNorth Pre-owned Superstore, lives in Gorham, NH with his wife of 17 years, Stephanie and their dog, Chumm.  Having over 27 years of industry experience, Shawn has enjoyed working in all aspects of dealership management, with a particular aptitude for valuating used cars, training his employees, paying close attention to detail, and developing accurate financial projections and data analysis.   In April of 2016, he was elected to serve a three year term on the board of directors for the NH Auto Dealers Association, an opportunity he is extremely excited about.  Recognizing the importance of continuous skill development and improvement, Shawn is proud to have recently obtained a certificate in team leadership training from the respected Joe Verde Group.  Shawn is also the founder and president of a second dealership, AutoMile Motors, located in his hometown of Saco, Maine.


Over the past 6 years since co-founding AutoNorth, Shawn has appreciated the more personal experience he is able to provide to his customers.  Deeply rooted in the North Country community, Shawn takes great pride in helping those in need through the dealership's various community involvement programs, and along with his team, has raised thousands for deserving area individuals and organizations.


When not working, you can find Shawn appreciating a wide range of outdoor activities.  Although particularly fond of playing golf, he is also an avid hunter and sportsman, as well as an ATV and snowmobile enthusiast.  His most recent passion involves the complete restoration on a 1973 International Scout II. He cherishes the time spent with his buddies at hunting camp each fall, as well as with family at his home in Fort Myers, Florida during the winter months.

Tim Chapman
General Manager
603-466-1500 Ext. 113

Tim has been in the automotive industry for several years in many different roles.  With experience in Sales and Service he understands the complete needs of customers.  Tim started in Customer Service at the age of 10 and strives to improve his own skills while focusing on training staff to be the very best.  His number one philosophy in sales is… "Our job is not to sell automobiles… it is to help customers buy them."  When not at work Tim spends as much time with his family as possible in the beautiful outdoors of New Hampshire.

Mark Dauphinais
Sales Manager
603-466-1500 ext.108

Mark Dauphinais lives in Colebrook, NH with his wife Renee and daughters Madison and Callie.  For the past 18 years, Mark has seviced the automotive needs of countless North Country residents.  He enjoys meeting people from all walks of life and helping them find the perfect vehicle and the best deal.

For Mark, happy customers just come natural!

Katy Fournier
BDC Manager/Office Administrator
603-466-1500 ext.101

Katy Fournier shares her home in Gorham with her six spoiled rescue pets.  When she isn't busy answering the phone or assisting our online customers, you just might find her climbing (or camping on) one of the forty-eight, 4000 footer mountains in the state, watching horror movies or cooking vegetarian food. 

Call or email Katy today; she looks forward to hearing from you!



John Given
603-466-1500 ext.111

John Given lives in Berlin with his wife Jennifer and their daughter Ashley. He has an extensive background in customer service.  For the past five years John has fine-tuned his career in the automotive business, helping many friends new and old find the car of their dreams.

When he's not meeting someone on the lot, John enjoys outdoor activities of all kinds, including camping & fishing.

Tyler Martin
603-466-1500 ext.110

Tyler Martin resides in Berlin, NH and has lived in the North Country for his entire life.  He is an avid sports fan and enjoys playing hockey in the winter as well as golf in the summer.  Tyler is new to the automotive field and is eager to learn from the experienced team at AutoNorth.

Damon Ruel

Elias Rella

Steve Brown
603-466-1500 ext.106

Steve started out cleaning cars in college for Laroche Chevrolet as well as service advisor before working in sales. Working his way up the ranks through the years as a salesperson, inventory manager, buyer and vehicle appraiser.

Steve enjoys time with family, hunting, fishing, and collecting antique snowmobiles.


Chumm is the official mascot at AutoNorth and belongs to Owner Shawn Hanlon. He was born in California on 04/15/08. His breed is a Coton de Tulear. Named after their city of origin in Tulear Madagascar. Commonly referred to as a "cotton dog" because of their soft cotton like coat. Chumm is a playful, affectionate, intelligent dog. Although generally quiet, he can become very vocal -- grunting, barking, and making other noises when having fun. He loves meeting new people and is very curious in new situations. The Coton de Tulear has a large-dog personality much like the Lab and Chumm sure fits the description. He loves to run, jump swim and play. He especially likes to go hiking.



Chris Letendre
Finance Manager / Special Credit Manager
603-466-1500 ext.107

Chris Letendre has over 15 years in the automotive field with roles as a technician, sales professional, finance/sales manager, service dept. advisor and service manager. This experience blends together to give a well rounded face to our sales department.  With factory training from Toyota, Nissan, and Chevrolet Chris is well versed in both foreign and domestic products. When he's not helping with your sales needs, Chris is usually found with his family enjoying White Mountain hiking at it's best.



Dave Eaton
Service Manager

Travis Desaindes
Assistant Service Manager
603-466-1500 ext. 116

Richard Wood
Domestic/Diesel Specialist

Richard  brings over 28 years of automotive experience, including diagnostics, drivability issues, automatic transmission, engine repair and overhaul, steering and suspension, electrical, safety restraint, brakes and exhaust.   In addition, he is an ASE master certified technician and has received manufacturer master certification during the course of his career. 

Richard is a very outgoing individual and places a high value on customer satisfaction.

Nick Macdonald
Automotive Technician

Nicholas Macdonald is an ASE certified technician with 10 years of documentable work experience in the automotive repair and maintenance industry.  At the tender age of twenty, Nik actually operated his very own State Inspection station.  While he specializes in engine performance and repair, this impressive young man isn't afraid to admit that his strongest talent may lie in the complicated area of automobile electronics.  Appropriately enough, Nik's favorite quote is "speed safely" and in his free time you can find him hunting, fishing and enjoying the great outdoors.

Nick Hill
ASE Certified Technician

Nick is a 2009 graduate of White Mountain Community College with an Associate's Degree in Automotive Technology and also obtained ASE certifications in Engine Repair, Automatic Transmission, Steering/Suspension and Brakes.   During his time at AutoNorth, Nick has distinguished himself through his work ethic and willingness to learn.

Ken Rivard
Auto Repair Specialist

Ken brings over 15 years of experience to the AutoNorth Team.  Born and raised in Berlin, he spent 7 years in the Army National Guard which included an active duty mission to Iraq in 2005.   Ken specializes in vehicle alignments and tires, but has a wealth of diagnostic experience and general automotive knowledge that is a great asset to our service department.  In his spare time Ken enjoys spending time with his son hunting, fishing and riding the trails on their ATV's.

Shawn Lachance
Auto Repair Specialist



Steve Roy
Reconditioning Manager

Joe Lavigne
Reconditioning Specialist

Steve Aguilera-Fish
Reconditioning Specialist